Returns Policy

Returns & Exchanges

Returns & exchanges time-frame

Please choose carefully to avoid the need to return items to us. If however you find that you do need to return an item, you need to contact us as soon as possible after receiving your goods. Please see detailed time frames in the below information.

Please contact us within 14 days of receiving your goods to return items due to a change of mind. If 14 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange unless your item is not as described, faulty or unfit for purpose. In these cases please contact us directly to choose from an exchange, repair or refund.

To be eligible to return your item(s), you must first contact the ACMI Shop and arrange approval for your item(s) to be returned via post with a copy of your proof of purchase. Items returned due to change of mind must be unused, in their original condition and complete with original packaging.

Items cannot be returned in store and must be mailed to us in order to be processed. Items returned without approval may be rejected in which case return postage costs will be the responsibility of the customer.

Australian consumer rights apply.

Shipping

After receiving returns approval, you should mail your securely packaged product to:

The ACMI Shop - Returns,

Federation Square Loading Dock,

Off Batman Ave,

Melbourne, 3000.

For change of mind returns, you will be responsible for paying for your own shipping costs for returning your item(s)

Shipping costs are non-refundable unless the item(s) are incorrectly described, not fit for purpose or faulty, in which case costs will be returned to you upon presentation of a postal receipt.

If you receive a change of mind refund; the original cost of shipping will not be included in your refund.

Depending on where you live, the time taken for your exchanged product to reach you may vary.

If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item(s). The ACMI Shop cannot be held responsible for goods lost in the post.

Exchanges & Refunds

When your returned item(s) are received and inspected, we will notify you via email. We will also notify you of the approval or rejection of your exchange / refund.

If your exchange request is approved, this will be processed, and a new item will be mailed out to you. Additional postage fees may apply for bulky or high value items as described within the product description.

If your refund request is approved, this will be processed, and a credit will automatically be applied to your credit card as per your original payment method (please allow 5 working days for this to be processed).

Late or missing refunds

If you haven’t received your refund within the processing period, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at shop@acmi.net.au.