Shipping Information

Orders & Delivery

Processing Times

All orders will be processed within 72 hours of the order being placed (excluding public holidays & weekends). All major Australian credit cards are accepted, however if you have any concerns, please contact us directly. From time of order processing, please allow 10 days for Australian postage. International postage times will vary. If you require your order urgently, let us know, we will help out wherever possible.

Freight costs & tracking

Tracking numbers are provided on 95% of deliveries. Please refer to your freight confirmation email for details. Visit www.auspost.com.au for further information regarding freight times & parcel tracking.

Shipping within Australia are automatically calculated at checkout; for orders $150+ free standard domestic postage is available*.

International freight - freight will be automatically calculated at checkout.

*Bulky or high value items will be shipped via courier with additional insurance. Items that require this method of freight will outline this in the relevant product description. Additional charges will apply, free freight options are not applicable on these items. Please take a moment to read all product descriptions for items within your order. If your order contains one or more of these items (inc donations) our team will be in touch with a freight quote to be able to confirm your order.

Order support

In the unlikely event of an item(s) being unavailable a member of our team will contact you to arrange an alternative product or an amendment to your order.

Items are packaged to arrive safely. In the unlikely event of an item arriving damaged please contact us within 14 days of receipt of goods. The goods will need to be returned to us before a replacement can be posted.

All prices are in Australian dollars with GST included. Prices are subject to change without notice, including freight options. All items remain the property of ACMI until paid for in full. Please retain your receipt as proof of purchase.